Windows Softphone V5.1

[ThomB_3CX]

Receptionists set status for other users, drag & drop attended transfer on active calls.​

After successful test plans following the recent Softphone Beta releases, 3CX Softphone Version 5.1 is now live. Read on for the recap.

Recap Windows Softphone V5.1​

In summary, Beta 1 included:

• Receptionists set call forwa

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Continue reading the Original Blog Post.

 

[YuranL]

@ThomB_3CX
Great to have this clear overview!


I have one question:
When I try to use the drag-and-drop feature in the new release, it always performs a blind transfer.

However, in the demo (https://www.3cx.com/blog/releases/windows-softphone-receptionist-panel/), an attended transfer was shown using drag and drop.
I couldn’t find any option in the app to change this behavior — is there a way to configure it to use attended transfer instead?

Thanks!

 

[Vali_3CX]

@ThomB_3CX
I couldn’t find any option in the app to change this behavior — is there a way to configure it to use attended transfer instead?

Maybe you missed to hold the CTRL button?

• Attended Transfer: While on an active call, hold CTRL, drag the call onto another user, release, and a new call starts. When they pick up, hit Join to complete the transfer.

 

[ThomB_3CX]

@YuranL as Vali mentioned in the above comment, you need to hold down CTRL, then drag the call to the user.
Note: For attended transfer, you need to be on that same call in the main softphone since you need to Join the call after doing so

 

[Peter PBX]

Brilliant update!

A lot of nice stuff, but I love how media now pauses on incoming calls. That's a nice touch.

Thanks

 

[Brian Buell]

Wow, outstanding update. We have always depanded upon the legacy Windows Application for Reception and Swichboard functioinality. This update brings so much visibility, information and screen real estaste to the Panel. For companies with lots of Extensions to manage, this screen is the centerpiece for most our Front Desks. Really Outstanding Work!

 

[N_G]

@Brian Buell Thank you for the good feedback! We will continue to improve it in the coming months with more panels / views..... Any contact center management views ideas are welcome