False positive WithSecure EPP blocking 3CX App Mac 18.12.425.0

KabiaTeam

Bronze Partner
Joined
Jul 5, 2022
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Hello,

I downloaded the latest version of Desktop for Mac from the official 3CX website.
And when I launch the application it is blocked by my EPP:

Capture d’écran 2023-05-25 à 21.15.34.pngCapture d’écran 2023-05-25 à 21.16.56.png
 
Hello @KabiaTeam thank you for the report.
I will PM you for further information.
 
We have replied to you via PM, in the meantime we have also contacted AV vendor.

A ticket with the number: 04992269 , has been opened with the Anti-Virus vendor for feedback. Once this has been received further updates will be posted here.

Our communication will remain transparent throughout this investigation.
 
Hello

The WithSecure team has just replied:

Our analysis has found that the file you submitted is clean.
Our security products recently had a False Positive related to this file and the issue was then fixed automatically via WithSecure's Security Cloud.
In the event you are still experiencing a detection on this file, please send us a screenshot or scanning report showing the detection details for further investigation.
 
Thank you for the update. We will mark this as a confirmed False Positive.
Have a nice day!
 
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