wordpress plugin issue

[dandenson]

I've got everything setup on v16b and if I paste the click2callpath into a web browser it works. Pasting that into the wordpress plugin and then putting the shortcode into a page brings up the chat dialog, but it says

"No Agents available at the moment. Please leave a message and we will contact you shortly. "

Type a message and hit enter get:

"Party not found <button>Try again</button>"

The wordpress plugin has the exact click2call URL, the PBX has the https://website.com in there matching also.

This worked for a couple minutes yesterday and then stopped.

Ideas?

 

[Constantinos Constantinou]

I've got everything setup on v16b and if I paste the click2callpath into a web browser it works. Pasting that into the wordpress plugin and then putting the shortcode into a page brings up the chat dialog, but it says

"No Agents available at the moment. Please leave a message and we will contact you shortly. "

Type a message and hit enter get:

"Party not found <button>Try again</button>"

The wordpress plugin has the exact click2call URL, the PBX has the https://website.com in there matching also.

This worked for a couple minutes yesterday and then stopped.

Ideas?

Hello @dandenson,

A couple of points to verify:

1. On PBX configuration, that site should not have a trailing slush "/" at the end.
2. The Click2Call URL that will be used on WordPress should be the same as the one copied from extension/queue.
3. Make sure that the extension/queue agents are available
4. Check your browser console (click F12) for any possible errors on communication among the two systems.

Please let me know if you manage to resolve the issue.

 

[dandenson]

@Constantinos Constantinou

1. yes, PBX config lacks the /
2. yes, copy and paste to make sure it's identical
3. agents are available

4.
I get the following error:


I've uninstalled and reinstalled the brand new plugin released this morning and get this.

 

[Constantinos Constantinou]

@Constantinos Constantinou

1. yes, PBX config lacks the /
2. yes, copy and paste to make sure it's identical
3. agents are available

4.
I get the following error:
View attachment 9847

I've uninstalled and reinstalled the brand new plugin released this morning and get this.

Hello @dandenson ,
It seems that the configuration is missing the correct Extension/Queue Click2Talk value.
See my attached screen shot and make sure that the configuration on your WordPress is the correct one.
Also assure that on your site, you've used the correct configuration shortcode from the WordPress.
Please let me know if you need anything else.

 

[dandenson]

yes, that matches.

 

[Constantinos Constantinou]

yes, that matches.

Let's schedule a web assist session at any time within the next week. Send me your availability as Personal Message.