Wrong call routing on IP Phone Yealink T30P

[TrinhHieu]

Hi,

I'm having a problem about wrong call routing on IP Phone Yealink T30P. When I call to extension 1000, the call ring another extension.
Webclient and mobile app good working.

 

[JohnS_3CX]

When you call 1001 or 1002 etc does it also happen?

I think you need to check 1000 very carefully, not the Yealink.

 

[TrinhHieu]

When you call 1001 or 1002 etc does it also happen?

I think you need to check 1000 very carefully, not the Yealink.

I checked 1000, 1000 created is default not edit. I tested with the webclient route call is correct. Only when call by IP Phone, the call wrong route call

 

[JohnS_3CX]

Yes, but does the phone route the calls wrong only when you call 1000?

How about when you call 1001 1002 ...... etc ?


I think you should make a capture on the phone to see what it sends in the invite. If it sends 1000, then the routing is happening after the phone.

If it does not send 1000 then the issue is with the phone.

Find this out first to save some time, and then you will know what to check in the next step.