Wrong CID

[Ronin]

Hello,

When the option "Also Ring my Mobile" is enabled, the wrong CID is being sent.
The callee can then see the sip trunk's number (SIP-username).
If "Also Ring my Mobile" is disabled, everything works normally.

Is this a known problem or is there a misconfiguration?

 

[leejor]

Your provider must allow the originators caller ID to be passed, for starters. You must also have the correct settings in the VoIP trunks Outbound Settings, in particular, from where the caller ID is taken. There are a number of posts in the forum on this topic, and be aware, that any changes made may affect the behaviour of all outbound calls on that trunk. Make note of the original settings as some changes can block all calls.

If you look at the first attachment in this...

https://www.3cx.com/community/threads/extension-number-passed-as-callerid-to-cell-phone.69108/

You will see a number of options that have a choice of using Originator Caller ID . Every provider is not going to be the same, so what works with one, may not work with another. You may have to do some trial and error.