Wrong license key in backup error when migrating to hosted

[djl1840]

Hi, I'm trying to migrate our v20 on prem system to a 3cx hosted cloud system. I go to the portal and choose switch to hosted and then upload the backup file. After uploading it comes back and gives an error and says the Wrong license key in the backup. The key showing in the on-prem system is active and working. We're running Pro with 4SC.

 

[Charles_3CX]

Hi, Please contact your 3CX partner. They can assist in verifying the problem, and if necessary, they can open a ticket with 3CX technical support on your behalf. This will ensure that the issue is escalated and handled appropriately by the support team.