Wrong thread?

[Hayward-i1]

Hi,

I have been using 3cx since about V9 and ATM I have no issues with the core product, but I am having a problem with the Windows app.

However, I can not post directly to the APPs section of the forum.... How do I get the right to ask questions about the 3cx Windows app?

 

[KyriacosS_3CX]

There is a licence tier requirement for posting in the main sections. You can post any questions you wish here and, although perhaps not with the same speed, it should receive responses.

 

[Hayward-i1]

Thank you.

I am running the latest version of the Windows app with a headset. (Poly headset). However, I have two problems.

1. When I try to change settings in the Settings part of the app, it ignores the changes. It's a simple, but irritating problem as the app stars and always puts the dialler in the wrong place on the screen, and it has to be manually moved. I have even tried deleting the app and reinstalling, but it seems to bring with it the same settings files as previous because it puts the dialler in the same place and does not need to be set up again.... So can someone advise where the config files is and what it is called as I suspect there is a permission problem.

2. I have a screensaver. When it deactivates, because the phones rings, the screens wakes up and I can answer the call. However, the person ringing can not hear me. If I hang up and dial them, no problem. If someone calls in and the screen saver has not been activated since the last call, everything works find so the problem seems to have something to do with the screen savers, but I can not think what it may be?

Thanks in advance. But the way, I am using the beta version.