Wrong time in reports & call log

[mirjam.nz]

Hi Team

The call log and reports show the wrong time and I do not understand how to fix it.

Installed version:
- 3CX 18.0 Update 7.0 (Build 312)
- The 3CX is hosted by google

I verified:
✓ The Timezone on the 3CX is set to +1:00 Swiss (Bern)
✓ When connecting to the terminal, the date command is returning the correct local time

phonesystem@FQDN $ date
Thu Jun 1 02:19:16 CEST 2023

However, requesting a new report shows the calls are made outside office hours, which is incorrect.




Thanks
Miriam

 

[jed]

Hi Miriam
Just a thought
Isn't it because you are connecting to the Swiss 3CX server from your PC in NZ, and it hereby use your NZ Local Browser time?

 

[Lee Cramman]

Hi Miriam
Just a thought
Isn't it because you are connecting to the Swiss 3CX server from your PC in NZ, and it hereby use your NZ Local Browser time?

100%

https://www.3cx.com/community/threa...s designed taking,delivered in their own time.

 

[mirjam.nz]

Thanks @jed & @lee

I change the Browser Time Zone accordingly > https://www.browserstack.com/guide/change-time-zone-in-chrome-for-testing
and re-configured the re-peating reports.

Now the call log and reports show the correct time =)

Cheers
Mirjam