Yealink - Cannot Download Remote Phonebook - Hotfix installed

[ashfre]

We are having the remote phone book error and I installed the hotfix shortly after completing the V18 Upgrade. Yealinks are T57Ws on 96.86.0.45.

Any ideas?

 

[JohnS_3CX]

Hello,

Please start from here so we can get a better idea of your deployment:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Also in addition to that, please:

- describe what problem you have exactly (Phone book does not download at all? / Does not update? / Other?)
- mention whether you use a 3CX FQDN or a custom one.

 

[975b9LXar8Bb5s66]

• 3CX Version,18.0.237
• Is the 3CX Server Hosted and where? KS
• IP Phone Make/Model/Firmware version,Yealink T46S (66.85.0.5)
• Provisioning Method: SBC (16.2.24)
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO ?

We use our hosted 3cx server at 8 locations. At 7 locations we have an SBC running (rasp.) and at 1 location we have a Linux server running with the SBC on it.
Everything works everywhere after update V18> except in 1 location. The system continues to work properly, but it is no longer possible to retrieve the remote telephone book.
> Update phonebook / update configuration / etc. do not respond.

- this is after an update has been made to the 3CX server. The strange thing is that it works in all other locations.

Location where it doesn't work:
> version SBC = LINUX (16.2.24)
> Device type: Yealink T46S
> Firmware Yealink T4S: 66.86.0.5 and 66.85.0.5
> Templates the same as in other locations.
> Where can we look for this problem? Where can current lists of compatible devices/SBC/Firmware/etc. be found? On the 3CX site all information is old V15 etc.
> Where can we look for this problem?

 

[JohnS_3CX]

@975b9LXar8Bb5s66 is this regarding the same case as @ashfre or is it a different case?

Kindly start your own thread if this is a separate case and post more accurate info based on this
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/