Yealink Phone Config Items

[LukeCB]

Hi there. We're in the process of implementing 3CX in our Hotel environment, all going well so far.

One issue I can't work out.. a call to a queue or a ring group internally does not show which queue/ring group it's arriving from on the Yealink T53 handset.

I found another thread which said "Just access the Management Console, go to "Advanced >> Contacts >> Options" and where it reads "Add Group, Queue or DID/DDI Names to Caller ID" change the selection to "Prepend".", but this is already set to Prepend and it doesn't work. Any internal calls (extension -> ring group or queue) just shows the caller as the internal extension, no queue/group info.

Further research on the 3CX forums, I found a setting on the Yealink handset "Incoming/Outgoing Call Lookup" - setting this to disabled works, but I lose this custom change every time the phone reprovisions. I can do this with a custom template, but then I'm unsupported.

Is "Add Group, Queue or DID/DDI Names to Caller ID" meant to work how I'm expecting it to for internal callers also?

It DOES work for any external calls.

 

[Evolute IT]

This would be a system setting and not in the phone.

Not sure if it's supposed to work for internal calls.

@Charles_3CX might know

 

[SteveITS]

Is "Add Group, Queue or DID/DDI Names to Caller ID" meant to work how I'm expecting it to for internal callers also?

I don't see it either on v18. Seems like that would be useful to have in various cases.

 

[LukeCB]

I don't see it either on v18. Seems like that would be useful to have in various cases.

Sadly it seems this isn't possible, so I've had to use custom templates as this is fairly critical for our environment.