Yealink Phones Reprovision Disables Live Dialpad Feature

[Leo_B]

Gentlemen,

I am really puzzled, stuck and need your help desperately: our customers require auto dial feature for Yealink T58A phones deployed, but each time we reprovision selected SIP device, it effectively disables Live Dial option therefore ignoring Inter Digit Timeout value as well. So here's the question: how could it be fixed? Just want to keep 'Live Dialpad' enabled permanently.

3CX Version: Enterprise Annual 16.0.1078
Server OS: Debian 9 v16.0.655
Is the 3CX Server Hosted: no
IP Phone Make/Model/Firmware: Yealink T58A v58.85.0.5
Provisioning Method: SBC
Trunk Provider: Vitelity
Has the Firewall Checker passed: YES
Are custom Phone Templates being used: NO

 

[cobaltit]

Custom templates, or remove the provisioning path and then make the changes in the web interface

 

[Leo_B]

Custom templates, or remove the provisioning path and then make the changes in the web interface

Yup, thanks for advice, switched to custom template and fixed the issue. LOL, welcome to alle rote Welt!..