Yealink Phones with QOS

[JoshWS]

Have got a handful of devices on a Voice VLAN, which are not showing up in the QOS settings on the draytek router on a customers LAN? Anyone else experienced this? Phones are all registered and customer is taking and making calls but there is a few seconds of latency on the AX83H devices so we want to ensure that SIP/RTP is being prioritized.

 

[SteveITS]

"A few seconds" seems more than a QoS issue. Does it affect internal call also? Where is the 3CX server located?

 

[JoshWS]

Yes this also affects internal calls. 3cx is cloud and hosted by 3cx