Solved Yealink RPS MAC removal

[WagTheDog]

Does anyone here have the answer to this?

I recently bought a used Yealink phone which failed to auto-provision and appears to have its MAC associated with another RPS.

I attempted to raise a ticket with Yealink for MAC RPS Removal. After submitting MAC and SIP, I was then asked for my Yealink RPS account login details - unable to continue without these.

Others have had the same issue here: http://forum.yealink.com/forum/showthread.php?tid=47589&highlight=rps+mac

I am using 3CX Free (cloud hosted) and attempting to auto-provision via 3CX, so not set up to use Yealink RPS service as far as I can tell.

Is there a simpler way?

 

[SteveITS]

I’m not where I can look but somewhere on the Yealink site in that area there’s a path to choose you don’t have a login, or something to that effect, and can fill out a different form.

 

[CentrexJ]

Does anyone here have the answer to this?

I recently bought a used Yealink phone which failed to auto-provision and appears to have its MAC associated with another RPS.

I attempted to raise a ticket with Yealink for MAC RPS Removal. After submitting MAC and SIP, I was then asked for my Yealink RPS account login details - unable to continue without these.

Others have had the same issue here: http://forum.yealink.com/forum/showthread.php?tid=47589&highlight=rps+mac

I am using 3CX Free (cloud hosted) and attempting to auto-provision via 3CX, so not set up to use Yealink RPS service as far as I can tell.

Is there a simpler way?

Have you tried to reach out to the seller? They can probably remove it from their system.

 

[OlegR_3CX]

@WagTheDog So if you add your new phone to the 3CX System you receive any error in the console saying that RPS can't be delivered? Is your phone on the correct firmware?

 

[WagTheDog]

So I factory reset, then did a manual firmware upgrade to v108.86.0.77 which is 3XC's listed version for the T43U. I then added IP Phone to user in the 3CX admin console using the MAC, then restarted the phone.

Event Log displayed:
RPS request for Yealink (MAC:XXXXXXXXX) IP Phone of [User,Name] NOT delivered. You will need to configure the phone manually by copying and pasting the provisioning link in the phone web interface.Error Message: Error:XXXXXXXXXXXX The MAC has been added to other enterprise• Please check the MAC address you entered• If you need to continue adding this MAC, please create a ticket on https://ticket.yealink.com . We will review your complaint. You need to provide1)Device MAC and SN(2)Enterprise Name(3)Firmware Version(4)Login Account

I did not attempt the manual configuration as it was quite clear that the phone was auto provisioning from elsewhere because, as soon as it was online, the firmware updated to a different version and the phone password was changed automatically, locking me out of the device console.

 

[WagTheDog]

Have you tried to reach out to the seller? They can probably remove it from their system.

Unfortunately its a 3rd party and not in contact with the engineer who did the setup.

 

[WagTheDog]

I’m not where I can look but somewhere on the Yealink site in that area there’s a path to choose you don’t have a login, or something to that effect, and can fill out a different form.

Thanks for this - I think I found my way to this option and I managed to submit a ticket to Yealink.

 

[TheodorosG_3CX]

Glad to know this is resolved