Yealink - SIP-T21P_E2 not supported anymore???

[AHAutomation]

See attachment, this message we receive on the 3cx portal.

On: https://www.3cx.com/sip-phones/ the phone is still supported.
with notice of the additional limitations.

 

[mariosM_3CX]

Hello @AHAutomation

This regards the phone's firmware not being supported not the model. You can see the latest supported phone firmwares here https://www.3cx.com/support/phone-firmwares/

 

[AHAutomation]

Dear support,

Like u could have seen in the picture the current firmware = 52.83.0.10
In the link u provided, 3cx supports firmware from version = 52.82.0.20

So my firmware is newer.

 

[Saqqara]

Dear support,

Like u could have seen in the picture the current firmware = 52.83.0.10
In the link u provided, 3cx supports firmware from version = 52.82.0.20

So my firmware is newer.

Thats's is the issue you are running newer firmware not yet supported by 3CX

If you install 52.82.0.20 , the text will not be red

 

[phonemaster]

Dear support,

Like u could have seen in the picture the current firmware = 52.83.0.10
In the link u provided, 3cx supports firmware from version = 52.82.0.20

So my firmware is newer.

Hi AHAutomation,
Newer doesn't mean better.
I think the version 83 of the Yealink phones is buggy and this is why it's not supported yet by 3CX.
I found one issue on that version 83 where Power LED provisioning wasn't working. 82 works, but 83 not.
I think this is the one of the reasons why the version 83 is still not supported by 3CX guys.

 

[AHAutomation]

Ah ok.... Maybe some additional message with the error would be nice.

• Firmware is not supported (to new)
• Firmware is not supported (to old)
• Firmware is not supported (adviced: x.x.x.x)