Yealink T19 auto provision doesn't work

[gustavoceara]

Hello,

I have 2 Yealink T19, when I go to provision , it doesn't work.

The 3cx server and the Yealink are in the same network.

I used this URL: https://www.3cx.com/sip-phones/yealink-t1-series/

 

[eddv123]

Hi gustavoceara,

Please see this useful guide for troubleshooting PnP provisioning with 3CX:
https://www.3cx.com/docs/plug-and-play-ip-phone/

Also confirm there is nothing on your server that could be affecting this - such as Windows firewall, Antivirus (maybe) or 2 NIC cards.

Also ensure that your firmware is up to date and complies with that of 3CX.

 

[gustavoceara]

Hi Eddv123,

So, answering your questions:

Also confirm there is nothing on your server that could be affecting this - such as Windows firewall, Antivirus (maybe) or 2 NIC cards:

The 3cx server is an Default ISO linux.

Also ensure that your firmware is up to date and complies with that of 3CX.
I did the firmware upgrade on yealink.

I read the link abo but it didn't help.

My 3cx is set uping 10.1.0.10/16
My Yealink is set uping 10.1.11.10/16

They are on the same network.

 

[eddv123]

What did you select on install of the PBX for your Local LAN - Local IP address or Split DNS ?

The only other thing you can do is run a PCAP trace from the phones and see if:

1) The phone(s) are sending a multicast request.

2) If 3CX is responding.

Please see the below on how to do this from the phone.
http://forum.yealink.com/forum/showthread.php?tid=1319

 

[YiannisH_3CX]

Hello @gustavoceara

I am confused as to what part does not work. You don't see the phones as new in the management console or is the issue somewhere else?