Hello!
I am having a slight problem. I currently have the phone system set to the following. (See picture 1 below) External calls that go through the ring group show up correctly but if an internal user calls the ring group directly it strips the ring group information. I traced it down to a setting in the phone (See picture 2 below) . When this option is enabled it is removing the group info when receiving a call. If I disable this option it starts working as expected. The problem with disabling is that now when a call is made from the phone to an internal extension the persons name does not show up on the phone placing the call. Has anyone run into this or know a work around?
Thanks!!!
Picture 1
Picture 2
I am having a slight problem. I currently have the phone system set to the following. (See picture 1 below) External calls that go through the ring group show up correctly but if an internal user calls the ring group directly it strips the ring group information. I traced it down to a setting in the phone (See picture 2 below) . When this option is enabled it is removing the group info when receiving a call. If I disable this option it starts working as expected. The problem with disabling is that now when a call is made from the phone to an internal extension the persons name does not show up on the phone placing the call. Has anyone run into this or know a work around?
Thanks!!!
Picture 1
Picture 2
