caller id

  1. Allow users to change their caller ID without using a Dial Code? Change Default Department? Prefix BLFs?

    Many users wear different Hats in their org, and need the ability to present with a different CID for different calls. I'd like to offer an option where the Users can toggle between a set of pre-defined options. Departments seems like this would be an easy fit for this feature. I've had...

  2. Show original caller ID after internal transfer

    Hey everbody, is it possible to configure the system so that when a call is transferred internally, the original caller ID is displayed to the user? So: External caller -> User A -> Transfer -> User B So User B should be able to see the external caller’s ID instead of User A’s? We currently...

  3. Displaying outbound Caller-ID or DID to internal users

    Hi all, The way that our system is currently set up, when you click on a user from the "team" view of the 3CX PWA, you are able to see their Name, Extension, Mobile number, and email address (if applicable for that user). However, there are many cases where a user needs to be able to view the...
  4. Heath

    Caller ID Rule Incoming

    Need some assistance here, all other Blogs that I was able to find was based on the old Management Portal. I'm trying to setup a Caller ID incoming rule to a particular Department that if the caller calls in it will ring on particular extensions within that department.... And then If neither...
    • Heath
    • Thread
    • caller id caller id; inbound cid cid rules inbound caller id inbound rules cid
    • Replies: 3
    • Forum: Phone System / PBX

  5. V18 to V20 Issues

    I experienced the weirdest issue when going from v18 to v20. The employee's phone numbers when called from an external phone (cellphone) would go straight to the receptionist's phone instead of the assigned DID. However, calling my cellphone from the work phone, it worked fine and showed the...
  6. Univ. of North Florida

    How to Block Calls that show as "Unavailable"

    Hi, We are receiving many calls from different numbers and IP's that show a caller name field of "Unavailable". These calls do not appear the same as "anonymous" calls do either. I will provide screenshots below showing the difference. We have used many different CID Blacklist rules to try and...

  7. Inbound Caller ID for Generic Trunk

    We are trying to configure inbound caller id for a customer. We have enabled CNAM Caller ID lookup with our trunk provider, but it seems they are still unable to get the inbound caller ID. System is self hosted and running V20 Update 5 (build 551 release)
    • jlocke235
    • Thread
    • caller id inbound caller-id
    • Replies: 2
    • Forum: US
  8. Univ. of North Florida

    DID and Caller ID Errors After Upgrade to V20 Update 5

    Hi, We are with the University of North Florida’s Telecom Team and we have found a couple of issues that appeared after we performed an update to V20 Update 5 Build 20.0.5.551. Issue 1: We are no longer able to have more than 100 entries in our “Reformat incoming or outgoing caller ID”...
    • Univ. of North Florida
    • Thread
    • caller id caller id reformatting did error sip sip 3cx v20 update update 5
    • Replies: 4
    • Forum: US

  9. User Caller ID keeps reverting

    We use Twilio for our SIP Trunk. They require the n164 phone format for our caller IDs or it rejects our call outs. So, for each user, I change the caller id to the +1320 plus the number format and save. This works...For a short time, and then it reverts back to the 320 plus the number...
  10. Maurice Lefevere

    Call Forwarding Number

    Hello All, This might be a faily simple question but i can't find it... We have a customer that's complaining about the transfered number when forwarding a call (attended). On v18 when transfering the original caller party ID was sent. On v20 when transfering the number of the person who...

  11. Solved Caller ID forwarded to Mobile Phone

    Hello everyone, When a call is made to the extension, the caller ID works properly. However, when the call is switched and forwarded to the mobile number, the caller ID shows the system number instead of the original caller's number. This causes confusion for the extension, as they cannot...
    • Oveis
    • Thread
    • caller id cellphone
    • Replies: 7
    • Forum: US

  12. Caller ID controll

    Hi all. I have a problem with caller id. While using cfd transfer the number that is displaying is our main trunk. Also using option "ring my mobile simultaneously", displays my office phone number instead of caller and i think its related. Before update from v18 to v20 it was working fine. Is...
    • SgDom
    • Thread
    • caller id display number
    • Replies: 0
    • Forum: Other
  13. NCIA

    CID Blacklist rules

    Any idea on why a rule of UNKNOWN* would not block calls with a CID of "UNKNOWN (+DIDNUMBER)"? My other CID rules are working, generating a busy signal and a reason of "Route busy" in the Call Log report. V20.0 Update 2 (Build 715 Release)

  14. V18 to V20 Upgrade SP Problem

    Hello everyone and TIA! This is my first post. Been working with 3CX for year and love it. I just performed an upgrade for a customer with a slightly unique setup. I read through all the docs and was aware of the permission changes and all that and i can say that the shared parking is...

  15. Different Caller ID based on local vs Int'l outbound SIP?

    Greetings... client switched from old Digium PBX to 3CX. They have 2 SIP trunks with multiple DID's on each. One is for local calls, the other is used for international calls. Everything is fine, however, the outbound caller ID that appears on recipient's phone is whatever was put in the...

  16. When calling out doesn't show a caller id

    When we call out it does not show a caller id or the phone number how can I fix this?

  17. CallerID for Attended Transfer in v20

    Hi All, After updating to v20, the caller ID for attended transfers are showing the extension that transferred the call rather than the external caller for our Cisco SPA514G phones. A few of our users have SnomD785 phones and for them the caller ID correctly updates to the external caller once...
    • shd
    • Thread
    • attended transfer caller id cisco spa514g v20
    • Replies: 1
    • Forum: Phone System / PBX

  18. Caller ID based upon Extension and SIP Trunk

    Hello, A customer of ours operates in Germany and Switzerland. He has a SIP Trunk in both countries. Each employee has one extension and a DID in both countries/SIP Accounts. For example the Extension 040 would have the German phone number +49 12345678 40 and the Swiss phone number +41 98765432...

  19. Solved Caller ID / Number for each extension

    I need help to make each extension have its own caller ID and phone number when outgoing call to make show on destination phone

  20. CallerID after transfer

    Hi all, We have updated to V20 recently. We experience a issue with CallerID after this update. Previously in v18 and earlier when a call would come in and get answered by "User A" the Caller ID of the caller(Name or Phone number) would be shown on the phone and 3CX Softphone. Upon attended...
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