Yealink T46S boot loop

[ProudCanadian]

Anyone else experiencing this, with the new 66.82.0.20 update I have a couple T26S phones that are stuck constantly rebooting. What I have found is it seems like phones that are on the same VLAN as 3cx are fine, but phones on a different subnet (Even though it is routable) just constantly reboot.

Downgrading to 66.81.0.110 fixes the issue.

 

[YiannisH_3CX]

Hello @ProudCanadian

Please specify which PBX version you are running so we can test. Please note that firmware 66.82.0.20 is supported and tested for SP2 which is currently in beta

 

[ProudCanadian]

15.5.5

 

[YiannisH_3CX]

Can you please let me know of the build number as well? You can find it on the dashboard under the information column next to the licence tab.

Thank you

 

[ProudCanadian]

15.5.3849.1

 

[YiannisH_3CX]

Please note that 66.81.0.110 is the correct one for your version. Firmware version 66.82.0.20 will be supported in the upcoming SP2 which is currently in beta. Once you upgrade to SP2 upgrade the phones and let me know if the issue persists

 

[ProudCanadian]

hmmmm. Why did the new firmware show up on my version then?

 

[ProudCanadian]

@daneke, I had to manually connect to and upload the previous firmware phone by phone

 

[daneke]

@daneke, I had to manually connect to and upload the previous firmware phone by phone

Where did you find the firmware? How do you know what firmware is supported by SP1?

 

[sip.bg]

https://www.3cx.com/support/phone-firmwares/

 

[daneke]

That link

https://www.3cx.com/support/phone-firmwares/

That link shows firmware for SP2
I need SP1 firmware.

 

[ProudCanadian]

I downloaded the previous version from here:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=143

I matched the version with phones I hadn't updated yet.

The weird part about all this, I do not recall approving the new firmware version (And have auto approve off)

 

[daneke]

Anybody know the firmware for T48G for SP1?

My customer is not happy with no park.

 

[sip.bg]

35.81.0.110.rom
but 3CX v15.5 sp1 will show not supported, as on 3CX site the actual firmware is already 35.82.0.20

 

[phonemaster]

Hi to all,

We have SP1 installed in our office with a lot of yealink models attached (T19E2, T29, T42G/S, T46G/S and T48G/S).
Yesterday I updated all my phones to xx.82.0.20 version - NO PROBLEMS..
No reboots, no missed functionality... The phones are OK, even better... We are happy with this update...

Guys, what type of provisioning templates are you using? Are they default or custom?
If custom, check your modifications, probably the problems are there. We are using the default templates and everything is OK.

 

[YiannisH_3CX]

I have tried replicating your issues with the latest firmware on SP1 but could not. Are you using the default templates? Also check and see if templates of your phones are available for download.
Please use the default templates to test and if you are still experiencing the same issues we can look into them to see what is wrong.

 

[ProudCanadian]

Ok, I think I figured it out. The phone is plugged into a HP switch with no VLAN's configured, but its uplink was going to a Meraki switch with a voice vlan configured (That wasn't put through on the HP). Removing that and the phone is working normally.

This is a weird one, because while technically that configuration on my switch was incorrect why did it work up until this new firmware?