Solved Yealink T46S Custom Template Not Pushing to Phone

[aaronl]

Hi,

I'm am creating a custom template for a Yealink T46S so that I can add a Action URL easily across multiple hadsets. So far I have copied the existing 3CX template, renamed it and added in my change. Below is the change I have added into the template. Everything after the equals sign is what I have added.

action_url.call_established = http://172.18.76.2:8888/help.xml?event=answ_new_incall&local=$local&remote=$remote

However when I push this out to the handsets and log into the Web GUI this field is blank and when I export the CFG Configuration File the change is not there. If I add it manually via the Web GUI it will then show up in the CFG file.



Can someone please help figure out why this is not pushing via 3CX? I need to be able to do this via the template as I cannot access all phones via the Web GUI. I have also made sure the firmware is

 

[NickD_3CX]

Hi!

In case you are not aware, Custom Templates aren't recommended and before troubleshooting in case of a problem, always Factory Reset your device and reprovision with the default template and try again.

Moving on though:

• What exact method have you followed to create the Custom Template. Did you do this?
  https://www.3cx.com/docs/custom-ip-phone-templates/
• How did you assign the Extension the Custom Template? Did you do it like this?
  https://www.3cx.com/docs/custom-ip-phone-templates/#h.8zavsieqbnix

 

[aaronl]

What exact method have you followed to create the Custom Template. Did you do this?
https://www.3cx.com/docs/custom-ip-phone-templates/

Yes, I followed that guide.

How did you assign the Extension the Custom Template? Did you do it like this?
https://www.3cx.com/docs/custom-ip-phone-templates/#h.8zavsieqbnix

Yes I followed the second part "Map to an already provisioned IP Phone" as the phones were already provisioned.

 

[NickD_3CX]

OK, then please try this.

If you have copied the default template, comment out the "action_url.call_established =" on line 1011 by putting a '#' in front.
Then go to line 1285 and put in this line:
action_url.call_established = http://172.18.76.2:8888/help.xml?event=answ_new_incall&local=$local&remote=$remote

The end result should look like this:



Save template, reprovision phone and that should work.

There is currently a small issue with custom Yealink templates, where the y0000000000xx.cfg file is not generated (with default it is OK).
This is why you were having this problem. The current solution though is to just place the configuration you want in the <MAC>.cfg section of the template.

 

[aaronl]

There is currently a small issue with custom Yealink templates, where the y0000000000xx.cfg file is not generated (with default it is OK).
This is why you were having this problem. The current solution though is to just place the configuration you want in the <MAC>.cfg section of the template.

That has done the trick. I've tested this on several phones now and they have all worked. Thanks for the help NickD.

 

[NickD_3CX]

Glad we could help!