Yealink T48G Callback CTI

[WesselKiens]

Hello,

We are using a Yealink T48G. The phone is being controlled on the computer using a CTI Webclient connection which is working perfect. Except the callback function.

After the employee is making a attended transfer to another colleague, which fails, the receptionist have to press resume on the phone.
Is it possible to change this to the webclient?

 

[JohnS_3CX]

Hi,

I'm afraid this is not possible via webclient (uses CSTA control).

This is only possible via the classic Windows app (uses CTI control).

 

[WesselKiens]

When we are using the Classic Windows app, it is not possible to make an Attended Transfer. So than it is not an workable option for us.

 

[JohnS_3CX]

It should be possible by switching to CTI mode, then clicking here during a call:



Then you dial the destination, and after they answer you just press transfer: