Yealink T54W Call forwarding treats line as busy

[green5]

Using the Yealink T54W as the main receptionist. For incoming external calls, the phone appears as busy in the call log, even if it isn't off-hook, and forwards the call to the ring group. This was working fine before upgrade to V20. Any thoughts?

 

[SteveITS]

What is doing the forward? The user/extension is set to forward if no answer?

Have you powered it off?

 

[green5]

Yes, the user call forwarding is set to a group. It immediately forwards to the group showing 0 ring time on the user phone and the following reason: Busy, forwarded to RG Windstar (800)

 

[SteveITS]

Can it dial out? *777?

I might just factory reset and reprovision.

 

[green5]

yes and the phone shows as registered.