Yealink t57w / Problems and Template question

[jvbac]

Hello,
We are having a problem with our t57w

Inbound calls can only be answered by speaker. If you pick up the receiver, the call ends.
They can use the receiver if they hit the headset button prior to picking up

Firmware
96.86.0.74

Standard 3cx template

Also,

The standard template does not have any listing for the t57w, but the phone is supported.
Is there a reason why it is not listed in the template itself?
<models>
<model ua="SIP-T56A" defaultlogo="yealinkt58.png" logowidth="1024" logoheight="600" logobitdepth="24">Yealink T56A</model>
<model ua="SIP-T58" defaultlogo="yealinkt58.png" logowidth="1024" logoheight="600" logobitdepth="24">Yealink T58</model>
<model ua="SIP-T58W" defaultlogo="yealinkt58w.png" logowidth="1024" logoheight="600" logobitdepth="24">Yealink T58W</model>

Thanks, in advance.

 

[JohnS_3CX]

Inbound calls can only be answered by speaker. If you pick up the receiver, the call ends.

That sounds like a faulty device. Nothing to do with templates or firmware.

You can factory reset it, remove any peripherals if you have them, and just provision the phone from scratch to see if it behaves any better.

Do it on a new extension which also has all the default settings.

 

[jvbac]

thx it is all phones
I did a factory restore. No other items connected

 

[JohnS_3CX]

They can use the receiver if they hit the headset button prior to picking up

Have you plugged the handset into the wrong hole?