Yealink W56H and W70B Answering Call "after call" Problem

[MichaelBamert]

Hi.
We have a Problem... Hope i can explain it:

When a Call is coming in, then a Group of multiple phones is triggered... so far so good.

Lets say now Extension 231 (W56H) answering the Call and is on phone.

Now comes another Call in.
The Problem is now, when 231 is finish and "hangs up" (first call), then the phone is not ringing again.
we have to walk to "another phone" and pick up the 2nd call there.

Any idea, how we can set this, that if a call ends, the phone is immidiate ringing again (if there is a call)?

best regards
michael

 

[Charles_3CX]

When the polling strategy of a queue is set to Ring all and an extesnion that is part of a queue is on an active call, they end the call, and when the new call has already started polling other extensions in the queue, they will not be polled until the next polling cycle when ring time expires, after which the call re-polls all available agents, including the one with whom the call recently ended.

 

[MichaelBamert]

Hello Charles! Thank you for the reply. this helps! bst regards