Yealink W57R synchronizing try again later

[Martin_DD]

I have a Problem with my 3CX Dect IP Phones (Yealink W57R) connected via Yealink W80 (DM). A few of them show "synchronizing try again later". Firmware of Dect Base and Phone are up to date.
What can I do to solve the problem?
Thank You.

 

[JohnS_3CX]

Hi Martin,

This will show up from time to time during the attempt to pair a handset with the base.

When you search for bases to sync to, make sure that the one appearing on the LCD screen matched the MAC address of your W80. If you are seeing some other MAC then you are probably trying to connect to some other DECT base in the immediate vicinity.

Can you take a look and confirm please?

 

[Martin_DD]

The devices are already connected, but seem to lose the connection after a while.

 

[JohnS_3CX]

The W80DM is accompanied by one or more W80B bases that act as the radio antenna (the DM does not transmit any radio signals AFAIK).

You might want to check whether the W80B disconnects during the event, by logging into the DM and checking to see whether the Base(s) is still synchronized