Yealink W60B/W53H - only 4 of 5 handsets ring on inbound call

[Martyn Barlow]

We've setup a Yealink W60B base station with 5 x Yealink W53H handsets linked to it. All extensions/phones work fine however when an inbound call comes in only 4 of the 5 handsets will ring.

Looking at the activity log it specifies the 5th phone as reporting back as BUSY. Looking things up online I can see that the other two Yealink DECT models have a limitation of 4 sim. calls however the W60B and W53H specify 8 (which was the reason we went for them).

I wonder if the CFG used to provision is based on the other models but I am unsure what I can do to resolve this.

Does anyone have a clue?

Thanks in advance.

 

[Saqqara]

So ringing the phone normally, it rings OK.

How is the inbound call setup - ring group, queue ?

Have you checked the forwarding rules for the extension

Have you updated the firmware for the W60B and W53H ? -
support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=248

 

[StefanW]

this is normal on other cell bases when you use G722 (HD Audio). Best to see the product documentation...

 

[Martyn Barlow]

Thanks both. Ended up buying a second base which sorts it.