You are running 3CX self hosted in a private cloud or on premise. We do not provide troubleshooting help for these DIY deployments. Choose a 3CX Start

[ipt_dude]

What exactly does this mean? I migrated our entire Cisco IP telephony environment to 3CX hosted on prem. Are you suggesting that 3CX has now moved the forum support goal posts and is not providing support ? We have a 96 SC Enterprise license.

Amir

 

[IrinaP_3CX]

Hello Amir,

We recommend obtaining support via a 3CX Partner and our support procedures have not changed.
You can also check this thread with a similar inquiry for clarification.

 

[ipt_dude]

Hello Amir,

We recommend obtaining support via a 3CX Partner and our support procedures have not changed.
You can also check this thread with a similar inquiry for clarification.

I cannot view the link you provided:

Oops! We ran into some problems.​

You do not have permission to view this page or perform this action.

 

[ipt_dude]

Hello Amir,

We recommend obtaining support via a 3CX Partner and our support procedures have not changed.
You can also check this thread with a similar inquiry for clarification.

And with all due respect, your FORUM support procedures have DEFINITELY changed. I regularly got timely support from 3CX staff via the forums. When we first purchased our Enterprise license, we bought a package of 10 support tickets from 3CX as well and I opened two cases. The support was VERY poor and not timely and the remaining 8 tickets ( which were paid for ) apparently expired as I have no more avaiable tickets to open.

I've been investigating Zoom Phone and now that effort will accelerate with these changes that 3CX has implemented.

No thanks,

Amir

 

[IrinaP_3CX]

And with all due respect, your FORUM support procedures have DEFINITELY changed. I regularly got timely support from 3CX staff via the forums. When we first purchased our Enterprise license, we bought a package of 10 support tickets from 3CX as well and I opened two cases. The support was VERY poor and not timely and the remaining 8 tickets ( which were paid for ) apparently expired as I have no more avaiable tickets to open.

I've been investigating Zoom Phone and now that effort will accelerate with these changes that 3CX has implemented.

No thanks,

Amir

The thread was posted on Partner Forum, you are correct, you cannot access it as a customer.

I was referring to our general support procedures, which have not changed, and the message you see appears when you post a thread in this category https://www.3cx.com/community/forums/pbx-self-hosted/

The message means that in the forums, we do not provide troubleshooting help for the self-hosted in a private cloud or on-premise DIY deployments.

Feel free to email us at [email protected] to check the status of the suport tickets you have purchased, and how we can help.

 

[SteveITS]

Hello Amir,

We recommend obtaining support via a 3CX Partner and our support procedures have not changed.

The linked page doesn't actually say that on-premises installs are unsupported...? At least that I can find.

 

[ipt_dude]

The linked page doesn't actually say that on-premises installs are unsupported...? At least that I can find.

Hi Steve. One of the very helpful aspects of 3CX was the speeds with which we would get a response to forum posts. I've noticed recently that has dropped off the cliff. That's not a positive thing for 3CX.
I've been a Cisco engineer for 2 plus decades and spent the last 10 plus years doing enterprise level Cisco IPT engineering. I convinced my organization to migrate 500 plus DIDs from CenturyLink to Flowroute and our on prem Cisco to on prem 3CX. Since that intial and challenging migration has been completed, it would be simple to migrate from Flowroute / 3CX to Zoom Phone and I'm now considering that.

 

[IrinaP_3CX]

Hi Steve. One of the very helpful aspects of 3CX was the speeds with which we would get a response to forum posts. I've noticed recently that has dropped off the cliff. That's not a positive thing for 3CX.
I've been a Cisco engineer for 2 plus decades and spent the last 10 plus years doing enterprise level Cisco IPT engineering. I convinced my organization to migrate 500 plus DIDs from CenturyLink to Flowroute and our on prem Cisco to on prem 3CX. Since that intial and challenging migration has been completed, it would be simple to migrate from Flowroute / 3CX to Zoom Phone and I'm now considering that.

Hi,
Following our email correspondence, I have not received any reply from you. I hope that you managed to find the details we discussed.

 

[ipt_dude]

Hi,
Following our email correspondence, I have not received any reply from you. I hope that you managed to find the details we discussed.

We run a 96 SC Enterprise license with extensive use of custom CFDs. Based on my research, you don't even provide a hosting option for us!

 

[IrinaP_3CX]

We run a 96 SC Enterprise license with extensive use of custom CFDs. Based on my research, you don't even provide a hosting option for us!

Correct.
CFD is one of the restrictions for using hosted by 3CX service.
Currently, only systems up to 32SC can be hosted by 3CX.
Support with the self-hosted system and custom CFDs can be provided by the 3CX partners.

Email correspondence was about your support tickets, I have not received any reply from you.

 

[ipt_dude]

Correct.
CFD is one of the restrictions for using hosted by 3CX service.
Currently, only systems up to 32SC can be hosted by 3CX.
Support with the self-hosted system and custom CFDs can be provided by the 3CX partners.

Email correspondence was about your support tickets, I have not received any reply from you.

Forum support was a BIG deal with our organization. Zoom Phone is LOOKING very good right now. I already have 30 Zoom Phone numbers and will be discussing migration AWAY from 3CX to Zoom Phone.

 

[IrinaP_3CX]

We understand that the forum can be a great source of complementary advice from our community.
Kindly note that as you may be aware, the actual technical support assistance is not included in 3CX subscriptions as listed in our pricing FAQ.
Therefore it is recommended to contact a 3CX registered partner linked to the license account to support you with CFDs and technical issues.