Solved Your 3CX Debian OS failed to update on Hosted system

[Thaddl]

We are getting this error on a system hosted by 3cx.

Your 3CX Debian OS failed to update.

I have triple checked the requirements, watched the video, and have 2 system owners that we have verified from both ext and email address. I have tried several times and set aside this weekend to finally get the upgrade completed. I click the upgrade and then get logged out. I wait 30 minutes or more and try to login. I also check to see if I can call in to see if services were ever shut down as I know that is an early step. When I log in, I see the error message in the event log. Also, I am not getting an email from the system with the error log. I do get other messages from 3cx.

 

[Thaddl]

I see now that I need to migrate to Digital Ocean first. I never saw that before, but I decided to look for it after seeing it in another post. I started that process and will come back if there are additional issues.

 

[Thaddl]

Just an update for others. This was indeed my issue. The migration and the upgrade were flawless afterward. I had to adjust some call handling due to the office hours changes, but otherwise, it has been painless.

If others have this issue, you may need to look in the customer portal for your system to see if a migration is needed. This is not anywhere in the admin console or management console. Apparently we were emailed about this in Oct/Nov 2023 but were also told it would be migrated for us Jan 2024. I guess it didn't happen until I clicked the link.