"Your 3CX maintenance is ending" email

[JasmineW]

We received an email from 3cx, as per thread title, but wanted to gain a better understanding

Can anyone please clarify what is meant / covered in 'maintenance'?
Is there a document or page that clarifies what we get for this maintenance?
Is it necessary, or an add on? i.e. will the phones stop working if we don't renew maintenance

Thanks

 

[ChrisC_3CX]

Since you have maintenance I presume you have a perpetual license, if that's the case then do keep in mind that maintenance is required to allow your PBX to have access to 3CX's cloud services such as:

• Update servers (PBX, firmware, template, app updates, etc)
• PUSH services (for mobile apps)
• Webmeeting servers
• 3CX SMTP server
• Automatic SSL certificate renewal if using a 3CX FQDN
• 3CX FQDN DNS record updates

In other words, maintenance is indeed required to keep the PBX fully operational and up to date.