Zendesk Filtering which user is active

[robert.taylor]

Hi .. new to all this integration stuff so please bear with me.

I have setup and tested the integration and it appears to work ok. Now i want to filter which users it is active for. It looks like i can do it by email ?

<Rules>
<Rule Type="Equals" Ethalon="[email protected]">users.email</Rule>
</Rules>

but can i do it by for instance the user group the user is in or the Call Queue the call originally was presented to or even the number that was dialled ?

Thanks

 

[Evolute IT]

Hi .. new to all this integration stuff so please bear with me.

I have setup and tested the integration and it appears to work ok. Now i want to filter which users it is active for. It looks like i can do it by email ?

<Rules>
<Rule Type="Equals" Ethalon="[email protected]">users.email</Rule>
</Rules>

but can i do it by for instance the user group the user is in or the Call Queue the call originally was presented to or even the number that was dialled ?

Thanks

What you want to do is just not possible. During lookup, you do not have any info about the user.

Also, you'd need to modify the template heavily, which I would not recommend if you are not sure of what you are doing.

 

[TheodorosG_3CX]

This will not work as this is not part of the lookup mechanism and requires customization of the template which is not supported from 3CX.