Zendesk integration - Contact with multiple phone number.

[phillippt]

Hi all, i want to ask you again about the topic that is being discussed here:
https://www.3cx.com/community/threa...with-multiple-phone-number.65932/#post-282410

Are there any news regarding this topic? We are also in the same situation: we have several thousand contacts with multiple number and the 3CX lookup takes only the first one in consideration.
Would be great to get feedback from you on this topic.

 

[edossantos]

Hello @phillippt,

Unfortunately there is not much we can do in this case. The issue is that the response from Zendesk is not including the phone number being searched, and then 3CX skips the record from the response.

Maybe you can contact Zendesk support and see if there is any way they can provide the information in their response.