Zendesk Integration

[Jameel]

Ive enabled call journaling to Zendesk,
However, Zendesk is now creating tickets for dropped calls in the IVR. Did anyone face this previously? and how is the fix?

 

[TheodorosG_3CX]

Can you please let us know in details the exact call routing scenario?

 

[edossantos]

Ive enabled call journaling to Zendesk,
However, Zendesk is now creating tickets for dropped calls in the IVR. Did anyone face this previously? and how is the fix?

3CX will log every call as a ticket, including calls to system entities such as queues, ring groups or IVRs.