Solved ZENDESK INTEGRATION

[10m]

Hello All.


I am here with another request for assistance. Thank you for all the other times I received help. My problem is that I cannot seem to get the Zendesk CRM integration pop-up with the contacts details in Zendesk. The ticket gets to be created but there is not pop-up in Zendesk.


I know in v16 it used to work but I am not sure why the pop-up does not work in v18.

 

[Evolute IT]

What client are you using? The Webclient, Windows client or Browser extension (not supported anymore), or the new DesktopApp?

 

[10m]

Hi @ConceptsWeb

I have tried both the web client and the new desktop app.

 

[edossantos]

Do you see the contact name retrieved from Zendesk when you receive the call in the Web Client? Do you see the contact card? Can you check if the browser is blocking popups?

 

[10m]

Hi Ernesto.

Yes I see the contact details in the web client and pop-ups are not blocked in the browser.

 

[edossantos]

Hi Ernesto.

Yes I see the contact details in the web client and pop-ups are not blocked in the browser.

Do you see the contact card or just the name? Can you show a screenshot of the Web Client when you receive the call?

 

[Evolute IT]

There is no card just the name.

Please see below

View attachment 25729

There's no Contact Card icon. Could it be a 3CX contacts and not a CRM one?

 

[10m]

Hi @ConceptsWeb

It turns out the number I was using to call in was in the 3CX contacts already. When I used a different number, not in the 3CX contacts, the pop-ups worked everytime.



Thank you very much for the tip it really helped me better understand the behaviour of the CRM integration.