Zendesk OAuth Refresh tokens seem to be expiring weekly

artooro

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Since upgrading to 3CX v20u9 I updated the Zendesk integration right away to use the new OAuth with refresh tokens. But it appears the refresh tokens are expiring. I've already had to re-authorize the 3CX -> Zendesk integration twice since upgrading to v20u9.

According to https://support.zendesk.com/hc/en-u...ng-OAuth-authentication-with-your-application there is a `refresh_token_expires_in` property. I'm wondering if that needs to be added to 3CX and set it to something very long so we don't have to regularly login to reauthorize it after it stops working?
 
Hello, we have sent you a Direct message.
 
I have the same issue. Please advice on how to fix the issue.
 
In my case 3CX support install a patch which has been working so far.
 
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3CX support may we get this patch as well? thanks!
 
@UnityJP as I can see you have a 3cx Partner.
Please ask your partner to open a ticket with us and we can proceed with the next steps.
@chris.gaines if you still have the issue also ask your partner to open a ticket as well.