Hey,
We are playing with the Zendesk plugin and it is working great however we want to change the way it works slightly:
Currently a Zendesk ticket is created when the call is finished - we want to edit it so that the ticket is created when the call is started instead - has anyone had any experience of editing the Zendesk plugin/any advice on how we might go about doing this?
Thanks
We are playing with the Zendesk plugin and it is working great however we want to change the way it works slightly:
Currently a Zendesk ticket is created when the call is finished - we want to edit it so that the ticket is created when the call is started instead - has anyone had any experience of editing the Zendesk plugin/any advice on how we might go about doing this?
Thanks
