Zendesk server side integration after upgrading to V18

[jkampwerth]

Hi,

So I have followed the new guide of setting up zendesk - 3cx integration to the letter. For some reason, call journaling is not creating a ticket after the call ends but a new contact is created.

The template has not been changed. Can someone please assist?

Thank you

 

[Evolute IT]

Are you on the latest v18? 18.0.3? There was a bug in Update 2.

 

[jkampwerth]

Well that may explain it. We are on v18 update 2. We will move to update 3 when we can.

I can't believe I couldn't find this anywhere else.

Thank you!!

 

[Evolute IT]

Well that may explain it. We are on v18 update 2. We will move to update 3 when we can.

I can't believe I couldn't find this anywhere else.

Thank you!!

It was a known bug and Update 3 was released last week so it happens It should fix your issue.

 

[jkampwerth]

Hi, after moving to update 3, ticket creation is still not working.

Not sure what to do next. Any help is appreciated.

 

[edossantos]

In order to investigate the issue, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call where you reproduce the issue, and check the 3cxSystemService.log file that you can download from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder.