ZendeskV2 & EscapedNumber

DAVIDSISQUES

Bronze Partner
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Hello. I have an integration with ZendeskV2. It is the standard integration; I have not modified the template. My problem is that I receive calls with 9 digits or more, but Zendesk always receives the query with 6 digits, like this: "2025/10/23 15:57:48.001|0057|Info| [_3CX.HttpClient] Sending “GET/1.1” to “https://crc-indigo.zendesk.com//api/v2/users/search.json?query=role:end-user phone:*369809”". I have been looking at the template and it says that EscapedNumber is sent instead of Number. Url="[Domain]/api/v2/users/search.json?query=role:end-user%20phone:*[EscapedNumber]". Can I put Number instead of EscapedNumber? Where is the transformation defined to generate EscapedNumber? Because any number of the type 999112233 and the type 666112233 is returned as 112233.
Thank you.
 

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Admin > System > Phonebook > Options. Set the digits count to 9.
 
Or set it to "Match exactly" to send always the full number.
 
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