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- Nov 13, 2009
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Hello. I have an integration with ZendeskV2. It is the standard integration; I have not modified the template. My problem is that I receive calls with 9 digits or more, but Zendesk always receives the query with 6 digits, like this: "2025/10/23 15:57:48.001|0057|Info| [_3CX.HttpClient] Sending “GET/1.1” to “https://crc-indigo.zendesk.com//api/v2/users/search.json?query=role:end-user phone:*369809”". I have been looking at the template and it says that EscapedNumber is sent instead of Number. Url="[Domain]/api/v2/users/search.json?query=role:end-user%20phone:*[EscapedNumber]". Can I put Number instead of EscapedNumber? Where is the transformation defined to generate EscapedNumber? Because any number of the type 999112233 and the type 666112233 is returned as 112233.
Thank you.
Thank you.