Solved Zoho CRM failed refresh token

[mat.rox]

Hi, when we try to refresh token from 3CX and authorize Zoho CRM doesn't work and we have this message:

Error occured while accessing CRM. Please check log provided.
Started OAuthGetAccessToken
Request text: https://accounts.zoho.eu/oauth/v2/token
Request form value code set to xxx
Request form value grant_type set to authorization_code
Request form value client_id set to xxx
Request form value client_secret set to xxx
Request form value scope set to ZohoCRM.modules.accounts.READ,ZohoCRM.modules.leads.READ,ZohoCRM.modules.contacts.READ,ZohoCRM.modules.contacts.CREATE,ZohoCRM.modules.calls.CREATE,ZohoCRM.modules.tasks.CREATE,ZohoCRM.users.READ
Request form value redirect_uri set to https://iviaggidellimperatore.my3cx.it:5001/api/oauth2crm
Request form value state set to xxx
Response text: {"access_token":"xxx","refresh_token":"xxx","scope":"ZohoCRM.modules.tasks.CREATE ZohoCRM.modules.accounts.READ ZohoCRM.modules.contacts.READ ZohoCRM.modules.contacts.CREATE ZohoCRM.modules.calls.CREATE ZohoCRM.users.READ ZohoCRM.modules.leads.READ ZohoCRM.modules.leads.CREATE","api_domain":"https://www.zohoapis.eu","token_type":"Bearer","expires_in":3600}
Response finished
Variable Result set to
Finished OAuthGetAccessToken
System.Exception: CRM call result is empty or null
at ManagementConsoleJS.Controllers.OAuth2CrmController.OAuth(String state, CrmProcessorFactoryDelegate crmProcessorFactory, IMemoryCache cache)

Thanks for your support.

 

[TheodorosG_3CX]

Can you please clarify which account are you selecting when you authorize to Zoho?

 

[Evolute IT]

Have you tried deleting the template then redownloading it in the little section above the CRM settings?

To be it looks perfectly fine.

Btw: remove the access and refresh token as well as client ID and secret from the post. (I'd remove the FQDN too.)

 

[mat.rox]

Can you please clarify which account are you selecting when you authorize to Zoho?

Hi, the account is https://accounts.zoho.eu

 

[TheodorosG_3CX]

When you press the authorization in the PBX you are redirected to select which account you will use to authenticate, which account you are selecting there, the developer or the company account?

 

[mat.rox]

Have you tried deleting the template then redownloading it in the little section above the CRM settings?

To be it looks perfectly fine.

Btw: remove the access and refresh token as well as client ID and secret from the post. (I'd remove the FQDN too.)

Thanks for advise! Before today the template works perfectly, we tried to change something in the Zoho original template but after issues (not refresh token successful) we restore a last week 3CX buckup and add a new secret ID and Client ID. Thanks

 

[mat.rox]

When you press the authorization in the PBX you are redirected to select which account you will use to authenticate, which account you are selecting there, the developer or the company account?

The company account we have only that account.

 

[edossantos]

Variable Result set to

Did you remove the value from here? Or the log shows this empty?

The company account we have only that account.

Then how did you create the client? You need a developer account for that.

 

[mat.rox]

I delete the Zoho CRM template and install again and now it works. Thank to all