Zoho gives error when searching for number under "leads", does not create new number for incoming call

[Louisj]

Is there somebody that can assist me with this please: I did a Zoho integration with 3CX v18U7. When I did the "test" with a number and it was loaded as a contact on Zoho, it displays correct. If I do the "test" with a lead number, it gives an error. When I looked at the log, it shows reason as the field is not available for search, api_name fax.
On Zoho's side these fields do not exist on both contacts and leads.
If I make an incoming call from a number created under leads it also does not display the names.
I have done other Zoho integrations, but never encountered this issue.


Any help would be appreciated.

 

[TheodorosG_3CX]

Is it possible to provide a full screenshot of the error?

 

[edossantos]

You will need to make the Fax field visible for leads. Please check this:
https://help.zoho.com/portal/kb/articles/how-to-show-or-hide-fields-in-zoho-crm