Hi, I am debugging the ZoHo integration issue where the query operation and insert operations are failing. I am using [Number] Variable for Phone/callerid, but as per below log snippet, the Phone number is coming as 7 digit number, instead of 10 digit number, because of which query is failing. Below is the log snippet for reference. I have E64 enabled as well.
I have two questions:
1. How to get the full phone number for caller id?
2. I have enabled 'Allow contact creation directly to your CRM using 3CX Web Client' option, but I am not seeing any Insert commands being sent to ZoHo Crm. is it because the ZoHo queries are failing?
Log snippet:
2024/12/02 11:49:08.498|0022|Info| [_3CX.HttpClient] Sending 'GET' to 'https://www.zohoapis.com/crm/v2.1/Contacts/search?criteria=((Phone:equals:2790262)%20or%20(Mobile:equals:2790262)%20or%20(Home_Phone:equals:2790262)%20or%20(Other_Phone:equals:2790262)%20or%20(Fax:equals:2790262))'
I have two questions:
1. How to get the full phone number for caller id?
2. I have enabled 'Allow contact creation directly to your CRM using 3CX Web Client' option, but I am not seeing any Insert commands being sent to ZoHo Crm. is it because the ZoHo queries are failing?
Log snippet:
2024/12/02 11:49:08.498|0022|Info| [_3CX.HttpClient] Sending 'GET' to 'https://www.zohoapis.com/crm/v2.1/Contacts/search?criteria=((Phone:equals:2790262)%20or%20(Mobile:equals:2790262)%20or%20(Home_Phone:equals:2790262)%20or%20(Other_Phone:equals:2790262)%20or%20(Fax:equals:2790262))'
