Zoho Integration not logging calls

[jjow]

Hey there, maybe one of you guys can help me out.
I am using Zoho for my CRM and 3CX for my phone system. Love them both however trying to integrate them.
Got everything get up on both sides and finally hit the test button, but in a random lead phone number and it works!
so I thought.. It doesn't seem to be logging any calls, doing any contact syncing, lead/contact popup on incoming call, or generate a new lead when a new phone number calls in. The documentation is pretty dry in debugging regards and i'm not sure if it's a zoho or 3cx issue.

 

[edossantos]

Hello @jjow,

So the test lookup works fine from the 3CX Console? You see the contact details being returned?

If that's the case, in order to troubleshoot this, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call where you reproduce the issue, and check the 3cxSystemService.log file that you can download from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder. There you will see the interactions between 3CX and Zoho, and any issue will be visible.