Zoho Pop Up Call Window

[Brucy]

Hi,
we are currently connecting 3CX to Zoho CRM.
So far we have been working with Sipgate.

For incoming calls, a small call pop-up in all active CRM tabs signaled that a call was coming in.
Via this call pop-up, the contact page could be called (optional), the call could be accepted or rejected, the "Call Description" could be entered there during and also after the call. How you can see in picture 1 and 2.

This has been an efficient method for us to handle calls without having to dive into the contact page or the activity module to the corresponding call.

According to our previous research here in the forum and our previous setup of 3CX, when a call is accepted, the Zoho contact page automatically opens in a new tab, but we would not like to part with the familiar "CRM pop-up" in all active CRM tabs.

Hence the question:
Is it somehow possible via 3CX to trigger this "call pop up" in all active tabs instead of the contact page in a new tab?
If not, has anyone found a workaround for this?
Is a "real" 3CX app coming to the Zoho Marketplace and if so, when?

Thanks in advance for your help

 

[Evolute IT]

No, 3CX cannot trigger this. FYI, this used to be called PhoneBridge and it is a full call control popup. 3CX does not support that at all.

The CRM integration does a lookup of the Caller ID via the API, gets the info and returns that to the PBX. Then, once the call is answered by an agent/a user, the contact/lead/account page gets opened automatically. However, you get to the main contact page, not any specific subpages.