zohoCRM popup with a custom field

[HiroNikuyama]

Hi Thank you for your support.

I have a question regarding CRM popup for incoming calls.

When a user created a custom field for a telephone number in their zoho CRM, will the page of the CRM pop up when 3CX received an incoming call from the CID?

 

[greychain]

You would need to customise the Zoho CRM file to do a lookup on custom fields.

https://www.zoho.com/crm/developer/docs/api/getfields.html