Dilijan College Cuts Phone Costs & Gains Mobility with 3CX

Founded in 2014, Dilijan College has already attracted an international student body. Its 75 workers were maintaining calling traffic all over the world, but as the college only had 1 PSTN line for all its communications the phone bill was increasing rapidly. Dilijan college knew it was time to upgrade to a modern VoIP solution and with the help of partner IT Support, they landed on 3CX for its affordability and simplicity.

The Challenge

Head of the IT Department Levon Asoyan, and Procurement Specialist Levon Demirchyan, saw that the college needed more advanced communications: A step up to unified communications (UC) could cut calling costs and increase collaboration and mobility for staff.

Asoyan and Demirchyan shopped around for an IP PBX, and considered Asterisk®*, but found it was too complicated to use.

Seamless Installation and Deployment

3CX made stepping up to unified communications at the college, rapid and seamless: With the help of Yerevan-based 3CX Partner, IT support, installation and deployment were rapid, sothe college experienced almost no down time.

3CX went straight to work on the college’s existing hardware and software, taking control of the college’s line and 50 IP phones without any delay.

dilijan college case study

“3CX’s user friendly interface helped promote the adoption of unified communications. Our employees can work from anywhere using chat, instant messaging, and web conferencing. 3CX is easy to use, cost-effective, and rich in features. It provides a terrific step up.”

Levon Asoyan, Head of IT Department, United World College Dilijan

The Results

3CX slashed the college’s calling costs with IP telephony, so that a large part of traffic travelled free on the data network, while calls to the PSTN were reduced to a minimum cost with least-cost routing. Employees could be reached anywhere on an individual office number, and advanced call management ensured that no calls were missed. Increased collaboration is already leading to boosted productivity, as workers share documents and screens online.

The Customer

Dilijan College Logo

United World College Dilijan, based in Tavush, Armenia, is part of a community of 16 educational institutions around the world. All work towards a more peaceful, equitable and sustainable world through a balanced, challenging and transformative education with people from diverse backgrounds. The college aims to be an integral part of Dilijan and to have positive personal, local and global impact.

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