3CX Phone System PRO – 4finance’s Call Centre for European Operations

Although a growing multinational company, 4finance did not have a PBX. Instead it was relying upon analog POTS lines. The company decided it was time to upgrade its communications to keep up with the demands of its growing business, with a particular need for call centre features.

The Challenge

4finance needed a modern, feature-rich PBX phone system, to connect the company’s multinational operation and 650 employees to each other and their customers.

Following a quote from 3CX Partner, Complete Solutions, 4finance decided to go with 3CX Phone System PRO. This offered the company a wide variety of call centre features at a cost-effective price. In fact, at a price five to ten times lower per month, than other similar solutions.

3CX Offers a Solution

3CX Phone System met 4finance communication needs by providing a high quality IP PBX with a large array of useful, and easy-to-use call centre features. 4finance installed 3CX Phone System across each of its local offices, using features such as call queue monitoring, and supervisor features. 4finance is now able to easily manage its customers’ calls and at the same time has seen an increase in staff productivity.

four finance

“3CX is the best price performance option. The phone system allows you to create almost any configuration you need, starting from a simple interactive voice response and ending with a complex system with customised call flows.”

Kaspars Bergs, Infrastructure Department Manager, 4finance

The Results

4finance also created a customized voice application, using 3CX Call Flow Designer (CFD), to manage its outbound calls. With 3CX CFD, businesses can create voice applications that automate time intensive processes with a few mouse clicks. This feature is great for 4finance because it has enabled the company to schedule calls to its customers, thereby ensuring regular contact. What’s more, as 3CX Phone System is a flexible, scalable system, 4finance can continue to easily add extensions and features over time and as needed, enabling it to keep pace as the company continues to grow further.

The Customer

four finance logo

4finance is a leading provider of short term loans, operating in 12 countries across Northern Europe. The Company has provided more than four million loans to over two million customers. With the expansion of the company into new European markets, 3CX Phone System has provided 4finance with a modern phone system, connecting the company’s multinational operation