Advanced Communications for Tatagroprombank with 3CX

Tatagroprombank was growing fast. Calls were increasing, as were the number of employees. And of course so were costs. In order to continue to offer customers the high level of service they were used to, the bank needed a modern solution that would make communication more efficient whilst bringing down telco bills. With help from a trusty 3CX partner, Tatagroprombank had their new system up and running in no time.

The Challenge

With 200 employees, and rapid expansion underway, the Bank needed to ramp up its communications, cut calling costs, and improve voice quality, connecting up its remote offices and supporting mobility.

Unfortunately, the Bank’s legacy analog Avaya Definity PBX®* could not provide any of these features. What’s more, it was expensive and time-intensive to operate and maintain.

Tatagroprombank’s Head of ICT Larionov Denis shopped around for a new communications system, looking for one that would provide the new features at an affordable cost. He chose 3CX PRO Edition as it was the best solution on the market and one that achieved all of the objectives the Bank was looking for. It also offered great value.

3CX Offers a Solution

3CX installed in minutes, with support from Moscow-based 3CX Partner Delovoy Razgovor (“Business Talk”). The Bank experienced no downtime, and 3CX rapidly deployed across all their offices. As 3CX PRO Edition runs on mainstream operating systems and open standards. Denis was able to use the company’s existing hardware and software, and IT staff didn’t need special training to get it up and running. 3CX immediately took over the management of the bank’s 150 Yealink IP-Phones and three lines.

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“Our bank is already seeing a boost in productivity thanks to 3CX, which is enabling increased collaboration. 3CX offers a perfect balance of price and quality.”

Denis Larionov, Head of ICT, Tatagroprombank

The Results

3CX PRO Edition immediately bridged all of Tatagroprombank’s offices throughout Russia, putting all of the Bank’s divisions on a single address space. 3CX rapidly began cutting calling costs, slashing the Bank’s phone bill by more than half with its ability to leverage SIP trunks for least-cost routing. Interoffice calls traveled free over the Internet, and calls to the PSTN were charged at the minimum price. The powerful Switchboard function enabled simple and effective management of call queues, and the Wallboard provided real-time monitoring.

With a full set of Unified Communications(UC) features right out of the box, 3CX provided complete mobility for the Bank’s workers. Using softphone and smartphone clients, they could now exchange information via chat and messaging, or join web conferences from anywhere with up to 25 participants.

The Customer

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Kazan, Russia-based Tatagroprombank (the name means “Tatarstan Agro-Industrial Bank”) is a well-established full-service bank. With 25 years of experience, the bank now has six offices around the country, and is planning to continue its expansion with the development of Russia’s first Islamic bank, as well as in other areas of the country.

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