3CX Connects Avante Care & Support
With nine dementia facilities across the region, as well as a team of mobile workers serving the community, Avante Care & Support depends heavily on efficient communications. Their outdated phone system only offered basic telephony features, which at times, stood in the way of employees being able to communicate and work to their full potential.
The Challenge
Avante Care & Support needed a solution which allowed them to cut costs by leveraging the free Internet telephony that an IP PBX provides. They also wanted a solution that was easy to configure and maintain.
Their current PBX could only handle telephone traffic; the charity wanted access to the unified communications features provided by an IP PBX to serve its workforce and to increase productivity.
The Avaya®* Systems hardware-based PBXs that Avante Care & Support used at its 14 different locations were complicated to configure and difficult to maintain. A number of systems became unusable after a power cut or during a general reboot when configuration changes couldn’t be saved. It would take days, and sometimes weeks to recover the phone systems properly. They were also costly: The company spent about £18,000 ($25,515) for the PBX at its headquarters.
Spend Less, Get More
IT Manager Carl Vivash looked at several software-based PBXs, but the additional licence fees required for expanding users and connections with these systems, made these choices expensive.
The Avante Care & Support IT Team chose 3CX which is scalable without any additional fees, provided great performance, as well as a rich set of features. The charity installed 3CX entirely by itself in a few hours with almost no interruption of service. They were also able to configure the Yealink phones they currently used, along with the Patton gateways very quickly, using 3CX’s simple configuration tools.
With 3CX, Avante Care & Support is able to bridge all its sites. It is able to make free calls amongst its 14 locations, contact colleagues via their personal extension number, and route external calls to them through the main switchboard.
“We couldn’t be happier with 3CX. 3CX is a great business phone system that does everything you could possibly want, at an extremely competitive price. The support services are great and the user guides available are outstanding. The best thing about 3CX is that it is a software you can install on a standard PC and have a basic phone system working within hours.”
Carl Vivash, IT Manager, Avante Care & Support
The Results
Avante Care & Support achieved all its objectives with 3CX. It proved cost effective, cutting its calling costs with VoIP calls via the data network. 3CX’s easy configuration and management via its web console also saved the company hours of time. 3CX is growing with the Charity. The system has all the features that Avante requires from a phone system, which it is continuing to roll out across all its sites.
The Customer
Avante Care & Support is a UK charity that provides high quality, personalized home care, and support and residential care services across Bexley, Greenwich, Kent, and Medway, as well as specialist support for children and young persons through its Stepahead Support service. The well established not for profit charitable organisation has recently celebrated their 25th anniversary. During their 25 years Avante Care & Support have supported well over 5000 people.
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