3CX Treats Raphael Hospital’s Ailing Telephony System
Raphael Hospital is regarded as one of the most trustworthy and cutting-edge hospitals in the country. The facilities include a dedicated physiotherapy gym, hydrotherapy pool, and ensuite rooms. When it came to the hospital’s communications, however, the system was a little less spectacular!
The Challenge
With 600 people working across the hospital providing continuous care, it was becoming clear that the Panasonic®* phone system in place was quickly falling out of date and had become too costly for the limited features available. Calls and rental costs were upwards of £1,000 per month.
Not only that, but the outdated PBX wasn’t able to provide enough extensions for the growing number of staff and was too costly to scale. Ultimately, even simple tasks were proving too complicated.
Seamless Installation with Zero Downtime
Downtime is a disaster waiting to happen for any business, but in a hospital setting, the impact could put lives at risk. It’s with this in mind that 3CX was chosen. The hospital was looking for an installation that would incur no downtime or threaten operations. 3CX operates on the most popular operating systems available today. It can be fully installed, integrated and launched in just several hours, forcing no network downtime in the process. And because it was intuitively designed for ease of use, hospital staff required no additional training time to learn the new, feature-rich system – an important factor in allowing staff to resume critical services as usual.
The new communications system was deployed by verified Platinum Partner, Fluent Technologies. 3CX took control over the hospital’s 253 Yealink T42 and T48 IP phones and 30 phone lines, as well as its Gamma Telecom gateway.
“Our costs were reduced to less than £300 per month. We also significantly reduced our IT administration, with one company doing all the work. Tasks are now completed more easily, as we have more telephony in more locations. Home and remote workers are also now part of our system. 3CX was a breath of fresh air. It is easy, powerful, and gets the job done with minimal fuss. All our telephony overheads have dropped significantly, and our sites have now been bridged together. Even the video conference system alone, is helping our sustainability efforts in terms of our carbon footprint.”
Jack Wise, Business and Communications Lead, Raphael Hospital
The Results
Apart from saving on phone bills, the biggest improvement is the hospital’s ability to communicate with all sites and staff at no additional cost. Delivering on its promise of a zero-admin solution, 3CX enabled Raphael Hospital to successfully expand their communication system whilst simultaneously lowering overall management. The organization was able to cut costs by bridging cross-site systems and remote-enabling off-site employees, streamlining processes with improved connectivity. Furthermore, modern features such as smartphone apps and video conferencing have allowed employees to communicate more effectively.
The Customer
Raphael Hospital, located in Hildenborough, Kent, is an independent specialist provider for the assessment, treatment, and rehabilitation of adults with neurological conditions including acquired brain injury (ABI) and progressive neurological disorders. They offer high-quality care that promotes and supports the best rehabilitative outcomes possible.
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