Moscow Military Clinical Hospital Discharges Old PBX, Enlists 3CX

The Burdenko Main Military Clinical Hospital’s esteemed history and reputation precedes it. For years the institution has been providing advanced care to thousands of patients. The hospital’s IT Department wanted to invest in a phone system which was as advanced as the patient care provided. This meant switching to a top-of-the-line VoIP PBX.

The Challenge

The hospital’s previous telecommunications infrastructure - its central nervous system - was ailing. Hospital staff found the facility’s “old and traditional” PBX outdated and inefficient. The IT department wanted to find a better spine for the hospital’s telecommunications, one that could handle up to 6,000 calls per month, reduce its overall telephony costs, and enable hospital employees to make conference calls.

With more than 2,000 employees across 10 departments, and more than 100 diagnostic laboratories and offices, the Hospital needed a robust VoIP telecommunications nerve center. The solution had to be scalable, flexible, and easy to install, with an interface that could be managed from a central location or brainstem.

Apart from video conferencing, the hospital wanted to give its staff other call center features, but at the right price. The solution also had to work with Windows, as there were no Linux engineers on the hospital staff.

Meeting the Challenges at the Telecommunications Frontline

The hospital’s IT department reviewed new phone systems, including Avaya®* and Cisco®*. However the hospital’s IT expert decided 3CX best suited their needs as it was as feature-rich as these competing PBXs, but at a far better price. The proximity of the 3CX office in Moscow to the hospital was also a contributing factor. The IT Department installed 3CX on its HP server. Installation was fast and simple and was stable and operational within an hour.

3CX today manages the hospital’s massive daily call volume with surgical precision. The hospital now uses 20 lines and 12 call center agents. Hospital staff members have found they are far more productive thanks to 3CX features such as call switching, routing, queuing, and video conferencing. The installation of 3CX means unified communications (UC) are now part of the brainstem of the hospital’s telecommunications system. Much in the way neurotransmitters carry nerve impulses across synapses to a muscle or a gland, 3CX delivers voicemails via email and provides the hospital’s team with other crucial information, including user presence.

Moscow military clinical hospital

“We never doubted 3CX would offer our facility innumerable benefits. After examining all of the options available on the market, our department unanimously decided 3CX is the most reliable platform available, and that it can handle the daily influx of calls we receive at the hospital. It was fast, easy to install, and seamless. We’ve had no service interruptions! Going forward, our department plans to equip numerous other departments with IP phones. We can depend on the quality and stability of 3CX.”

Sobakin Sergey Leonidovish, Head of IT, Main Military Clinical Hospital Burdenko, Moscow

The Results

The hospital’s IT Department is thrilled with 3CX for its web-based configuration and status indication which makes management easy. Its scalability means the IT Department can add unlimited extensions and phone lines without having to invest in proprietary expansion modules. Finally, thanks to 3CX, the Burdenko Main Military Clinical Hospital’s overall telephony costs have reduced significantly. Like the hospital’s namesake, 3CX never gives up.

The Customer

military hospital logo

One of the country’s largest military clinics, the prestigious Burdenko Main Military Clinical Hospital is a powerful, multi-functional facility comprising 96 medical offices and diagnostic laboratories, and seven major specialty centers. Each year, more than 20,000 patients visit . The hospital’s surgeons perform thousands of operations annually.

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