Voltex Ditches Legacy System, Achieves Telephony Transformation with 3CX

Voltex, the Briardene-based organization, has achieved immense success and seen rapid growth in recent years. This has put undue strain on the organization’s legacy phone system, which was unable to carry Voltex forward as a modern and burgeoning company. Luckily 3CX partner, 3C Technology, was on the case. They introduced Voltex to a new, innovative and future-proof solution which has not only revolutionized the way the company communicates, but has also cut costs significantly.

The Challenge

With 115 employees responsible for distributing vital building supplies and services throughout bustling South Africa, the organization suddenly found that its Nortel®* IPLDK 300 phone system could no longer support its staff, customers, or the organization’s vision for the future.

Spending roughly 25,000 Rand on an annual basis, in addition to increasingly expensive service and repair costs, it was becoming clear to Nerson Munsamy, the company’s Network Telecommunications Manager, that in order to sustain their success, a change would have to be made.

Seamless Installation, Instantaneous Deployment

When you’re a major electrical supplier, major construction jobs can start or stop depending on your ability to provide quality and efficient care—another reason why Munsamy selected 3CX. The installation of Voltex’s new 3CX phone system, assisted by 3CX Partner 3C Technology, took just a few hours, during which time the organization incurred no downtime.

Deployment was just as easy. As 3CX was intuitively designed to integrate with the most popular operating systems, and was designed with user experience in mind, meaning that Voltex personnel required no additional time to get acquainted with the 3CX system.

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“Expenses with our old phone system were mounting, and with such a limited number of features, it was clear that the diminishing return on our investment demanded that we make a swift change to a PBX that is more in line with our current needs and future goals. This made the decision to move to 3CX a simple one.”

Nerson Munsamy, Network Telecommunications Manager, Voltex

The Results

Voltex was able to rapidly restructure its operations to increase productivity, efficiency, and take greater control over costs. It was able to connect its remote branches with one easy-to-manage system, allowing the organization to increase collaboration, improve customer service, expedite shipping and bolster its bottom line.

The Customer

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Voltex, a direct subsidiary of Bidvest Limited, is one of the leading stockers and resellers of a comprehensive range of electrical and lighting products in South Africa. Founded in 1964, Voltex has continued to provide South Africa with the highest quality local and international supplies. Their offering includes power generation products, renewable energy and lighting solutions as well as other highly specialized products.

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